Privacy Policy

Subhobibaho.com Private Limited

CIN: U93290WR2026PTC292647

Registered Office: H.No.582/B/537, Ward No.35, Talbagicha, Kharagpur, West Midnapore - 721306, West Bengal, India

Last Updated: August 28, 2026

This Privacy Policy describes how Subhobibaho.com Private Limited collects, uses, shares, and protects the personal information of Customers (Users), Advisors, and Managers. By using our website or applications, you consent to the data practices described in this policy.

Part 1: Data Collection Protocols

Information Collected from Customers (Users)

To provide matchmaking services, we collect two categories of information:

Personally Identifiable Information (PII)

Name, gender, date of birth, marital status, email address, physical address, and contact number.

Matrimonial Profile Data

Religion, caste/sub-caste, mother tongue, educational qualification, income range, occupation, family values, horoscope details, and personal photographs.

Identity Verification Data

Copies of government-issued IDs (Aadhar, PAN, or Passport) submitted for verification badges.

Financial Data

Payment details processed through authorized, secure third-party payment gateways. We do not store raw credit/debit card numbers on our servers.

Information Collected from Advisors

Full legal name, contact details, permanent address, and bank account details for commission/remuneration payouts.

Professional history, references, and logs of customer profiles accessed or managed.

Information Collected from Managers

Employee/Contractor identification data, official email addresses, log-in credentials, and system action logs (actions taken on user accounts, approvals, or bans).

Technical and Automated Data

IP addresses, browser types, device information, operating systems, and website usage cookies to optimize platform performance and prevent automated scrapers or bots.

Part 2: How We Use Your Information

We process gathered data strictly for legitimate operational purposes:

Matchmaking & Discovery

To display customer profiles to prospective compatible matches on the platform.

Verification and Trust

To authenticate user identities and prevent catfish, fake, or fraudulent accounts.

Service Enablement

To allow assigned Advisors to filter profiles and present suitable choices to customers.

Communications

To send alerts regarding match recommendations, community updates, subscription renewals, and security warnings.

Legal Enforcement

To detect and investigate platform abuse, financial fraud, or violations of our Terms of Service.

Part 3: Data Sharing and Disclosure

Subhobibaho.com Private Limited treats your personal data with strict confidentiality. We do not sell or rent data to third-party marketers. Data is only shared under the following conditions:

Public Platform Visibility

A customer's matrimonial data (except private contact information) is visible to other registered members of the platform.

Internal Stakeholders (Advisors & Managers)

Assigned Advisors and corporate Managers have access to user records to execute search assistance and manage platform safety.

Third-Party Service Providers

Data may be securely handled by cloud hosting services, SMS gateway providers, and automated verification agencies under strict non-disclosure agreements.

Legal Requirements

We will disclose data to law enforcement agencies, cyber cells, or judicial authorities if required by law or to protect user safety.

Part 4: Data Security and Retention

Security Safeguards

We implement industry-standard administrative, technical, and physical security measures (including SSL encryption) to protect data from unauthorized access or modification.

Retention Timeline

Active Accounts

Data is retained as long as the user account remains active or premium subscriptions are valid.

Closed Accounts

If a user deletes their account or matches successfully, profile data is systematically scrubbed from public view. However, basic account metadata, financial logs, and verification logs are archived for a legal window to comply with statutory tax laws and police investigation requirements.

Part 5: User Rights and Controls

Customers have complete control over their privacy preferences through their settings panel:

Access and Correction

You can view, edit, or update your personal details and photos at any time.

Photo Privacy Controls

Customers can restrict photo visibility to "All Members", "Only Premium Members", or "Only Accepted Matches".

Account Deletion

Users can request permanent deletion of their profile data directly from their dashboard.

Part 6: Legal Framework & Jurisdiction

This policy is drafted in adherence to the Information Technology Rules and applicable data protection regulations in India.

Any disputes regarding data privacy are subject to the exclusive jurisdiction of the courts in Paschim Medinipur District Court, West Bengal.

Part 7: Grievance Redressal

In accordance with the Information Technology Act, 2000, if you have any questions or complaints regarding this Privacy Policy or your data handling, you may reach out to our Grievance Officer:

Attn: SANJOY DEY, Grievance Officer

Subhobibaho.com Private Limited

Address: H.No.582/B/537, Ward No.35, Talbagicha, Kharagpur, West Midnapore - 721306, West Bengal, India

Email: privacy@subhobibaho.com

Contact No: +91 9474632300